1. About Us

Perch Finance Trust (ABN: 73 292 630 937) (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Contact Details:
Email: hello@perch.finance
Address: 9 Newport Street, Peregian Beach QLD 4573

2. Information We Collect

We may collect the following types of personal information:

Contact information (name, email address, phone number)
Information you provide through our contact forms
Website usage data through Google Analytics and PostHog
Technical information collected through cookies and similar technologies

3. How We Collect Information

We collect personal information through:

Direct contact via our website contact forms
Email communications
Cookies and tracking technologies on our website
Third-party analytics services (Google Analytics, PostHog)

4. How We Use Your Information

We use your personal information to:

Respond to your inquiries and provide mortgage broking services
Communicate with you about our services
Improve our website and services through analytics
Comply with legal obligations

5. Disclosure of Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

With your consent
To comply with legal requirements
To service providers who assist us (such as EmailJS for lead capture)
In connection with business transfers or sales

6. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Cookies and Analytics Technologies

Our website uses cookies and similar local storage technologies to enhance your browsing experience and for analytics purposes. You can disable cookies through your browser settings, though this may affect website functionality.

We use PostHog for product analytics to understand how visitors use our site. PostHog may record anonymised session activity; all form inputs are masked so any personal details you enter into forms are not captured. PostHog uses cookies and local storage to operate — you can opt out by disabling cookies in your browser settings or by using a browser extension that blocks tracking scripts.

8. Your Rights

Under the Privacy Act 1988, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal information (subject to legal requirements)
Make a complaint about our privacy practices

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at hello@perch.finance.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.